Refund Policy

Last updated: 26th of may 2026

At Ecstatic Silence, we take great care in creating and preparing our products with attention to quality and integrity.

Due to the nature of our products, all sales are final.

We do not accept returns or exchanges for:

skincare products
fragrances
food products
opened or used items
orders placed in error
dissatisfaction based on personal preference, scent, taste, texture, or individual expectations

This policy exists for hygiene, product safety, and quality assurance reasons.

Damaged, Defective, or Incorrect Orders

If your order arrives:

• damaged
• defective
• incorrect items received

please contact us within 7 days of delivery at:

gudrunsilvestre@gmail.com

Please include:

• your order number
• a description of the issue
• clear photos of the product and packaging

If approved, we may offer:

• a replacement
• store credit
• a refund at our discretion

Lost Packages

If a package is marked as delivered by the shipping carrier but cannot be located, please first contact the carrier directly.

Ecstatic Silence is not responsible for packages lost, stolen, or delayed after confirmed carrier delivery.

However, we will always do our best to assist where reasonably possible.

Refused Deliveries / Failed Deliveries

If a package is refused, unclaimed, or returned due to incorrect shipping information provided by the customer:

shipping costs are non-refundable

• reshipping costs may apply

• unauthorized chargebacks for valid purchases may be disputed with supporting documentation

SHIPPING POLICY

Last updated: May 26, 2026

Thank you for shopping with Ecstatic Silence.

We currently ship to selected international destinations where shipping services are available.

Processing Time

Orders are typically processed within 2–5 business days, unless otherwise stated.

Please note that processing times may be longer during product launches, holidays, or periods of high order volume.

Shipping Time

Estimated delivery times vary depending on destination and shipping carrier.

Shipping estimates are provided for guidance only and are not guaranteed.

Delays may occur due to:

customs processing
carrier delays
weather events
public holidays
incorrect shipping information
circumstances beyond our control

International Shipping

International customers are responsible for:

customs duties
import taxes
local handling fees
any country-specific charges

Ecstatic Silence is not responsible for delays caused by customs clearance.

Address Accuracy

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, delivery delays or failed deliveries may occur.

Additional shipping charges may apply for reshipment.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery timing is outside our direct control.

If your package appears delayed or lost, please contact the shipping carrier first.

We will gladly assist where reasonably possible.

Damaged Shipments

If your order arrives visibly damaged, please contact us within 7 days of delivery at: