Refund Policy
Last updated: August 7, 2026
At Ecstatic Silence, we carefully create and prepare every product with great attention to quality, craftsmanship and integrity.
Due to the nature of our botanical skincare and food products, all sales are final.
We do not accept returns or exchanges for:
• Botanical skincare products
• Cacao and food products
• Opened or used items
• Orders placed in error
• Dissatisfaction based on personal preference, scent, taste, texture or individual expectations
This policy is in place to protect product quality, hygiene and customer safety.
Damaged, Defective or Incorrect Orders
If your order arrives:
• Damaged
• Defective
• Containing incorrect items
Please contact us within 7 days of delivery at:
Please include:
• Your order number
• A description of the issue
• Clear photographs of the product and its packaging
If your claim is approved, we may offer, at our discretion:
• A replacement product
• Store credit
• A refund
Lost Packages
If your package is marked as delivered by the shipping carrier but cannot be located, please contact the carrier first.
Once delivery has been confirmed by the shipping carrier, Ecstatic Silence cannot be held responsible for lost, stolen or misplaced packages.
However, we will always do our best to assist you whenever reasonably possible.
Refused or Undeliverable Shipments
If an order is refused, unclaimed or returned due to incorrect shipping information provided by the customer:
• Original shipping charges are non-refundable.
• Additional shipping charges may apply for reshipment.
• Unauthorized chargebacks for valid purchases may be disputed with supporting documentation.
Shipping Policy
Last updated: May 26, 2026
Thank you for shopping with Ecstatic Silence.
Our products are carefully prepared and shipped from Peru to destinations where our shipping services are available.
Processing Time
Orders are typically processed within 2–5 business days, unless otherwise stated.
Processing times may be longer during product launches, holidays or periods of exceptionally high order volume.
Shipping Time
Estimated delivery times vary depending on the destination and shipping carrier.
Shipping estimates are provided as guidance only and are not guaranteed.
Delivery delays may occur due to:
• Customs clearance
• Shipping carrier delays
• Weather conditions
• Public holidays
• Incorrect shipping information
• Circumstances beyond our reasonable control
International Shipping
International customers are responsible for:
• Customs duties
• Import taxes
• Local handling fees
• Any country-specific charges
Ecstatic Silence is not responsible for delays resulting from customs clearance procedures.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Incorrect or incomplete shipping information may result in delivery delays, returned shipments or additional shipping costs.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is beyond our direct control.
If your shipment appears delayed or cannot be located, please contact the shipping carrier first.
We will gladly assist you whenever reasonably possible.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include:
• Your order number
• Photographs of the damaged product
• Photographs of the shipping packaging
Shipping Restrictions
We reserve the right to limit or decline shipments to destinations where delivery is unavailable, unreliable or prohibited by applicable laws or regulations.